Service Integrity is a proud member of the Mystery Shopping Providers Association

Become a Mystery Shopper

Who is Service Integrity?
Service Integrity Mystery Shopping is the Trading name of Service Integrity Pty. Ltd., an Australian owned mystery shopping company operating throughout Australia and New Zealand.
Headquartered in Wollongong, NSW, Australia, we have over 30,000 registered shoppers throughout Australia and NZ. Our shoppers regularly evaluate a wide variety of organisations, thus providing crucial feedback for our clients to improve their sales and service delivery.

What is Mystery Shopping?
Mystery Shopping is a standard / anonymous form of Market Research. It provides a way for companies to gather information about their business to improve customer service, training and overall operation. This information allows companies to turn their service vision into reality.

What does a Mystery Shopper do?
Anonymous Shoppers pose as ordinary customers and evaluate the business based on service, cleanliness, quality and other factors that the client may require. As a part-time Independent Contractor (not an employee), you receive detailed guidelines for each shop you choose to accept.

Shoppers login to the Shopper website and either accept or decline available assignments in their area. Service Integrity do not allocate assignments, or pressure Shoppers to accept assignments that don't interest them or they are uncomfortable with.

Registration is free and you can ask to be removed at any time. Shoppers are not locked into contracts.

What are the requirements for being a Mystery Shopper?
All you need is internet access, an eye for detail and a little spare time. Shoppers also need to be between the ages of 18 and 70.

What kind of shops might I do?
Service Integrity organise evaluations for a variety of businesses such as banks, fast food establishments, restaurants, pharmacies, computer stores, clubs, phone companies, fashion stores, retail outlets, etc.

What will I get paid?
Mystery Shopping is not a fulltime job that pays a wage or salary. Shoppers are part-time Independent Contractors who get paid a set rate or reimbursement for each shop completed.

Shoppers are paid (for all approved shops completed in the previous calendar month) once a month by Direct Deposit into a nominated bank account. Approved shops are those that have been completed in the correct timeframe and where the current guidelines have been followed.

Our payments are broken into 2 categories:

Payment
This type of payment occurs when we ask you to evaluate a business and not make a purchase. i.e. Car Dealer, Real Estate Agent, Bank, Financial Institution, etc. You would be paid for assessing the company and completing the questionnaire

Reimbursement
This type of payment occurs when you evaluate a business and make a purchase. i.e. Ladies / Men's fashion retail stores, Restaurants, Coffee Shops, etc. As payment for conducting the shop you would keep what you purchased and Service Integrity would reimburse the amount spent (up to the specified amount) for completing a questionnaire. Please Note: The maximum reimbursement amount can be viewed prior to accepting the assignment.

How do I become a Mystery Shopper?
It's easy! There are 3 simple steps to become a Mystery Shopper with Service Integrity:

1. Click onto the Register link and submit your application.
2. If successful, you will be sent an email with your login ID and password.
3. You are now able to login to our Shopper website. Here you can view and accept shops that are convenient and interest you.

What happens to my personal information?
We have the most up-to-date internet based security systems. Your information is not sold or given to other organisations. Please view our privacy policy if you would like further information.

What if I am unable to do a shop?
We understand that our Shoppers are busy and can't always accept assignments. Shoppers who accept assignments that they cannot complete are asked to notify us or cancel them on the website. Shoppers are not penalised for declining or cancelling assignments.

Mystery Shopping is classified as a hobby based activity or leisurely interest. Why not register today and enjoy the benefits of receiving FREE products and services? You will have the flexibility to choose your own days and hours and the best part is you do not need any experience to become a Mystery Shopper with Service Integrity.